Privacy Policy — Parcelway

Parcelway is a trading name operated as an independent franchisee of World Options Ltd. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what data we collect, why we collect it, how it is used, and your rights in relation to it.

1. Who we are

Parcelway operates as an independent franchisee of World Options Ltd. For the purposes of data protection, Parcelway acts as the data controller for information collected through this website.

ICO Registration Number: [ Placeholder — add ICO number ]

Contact: hello@parcelway.uk | 0333 188 5868

2. What data we collect

We collect personal data in the following ways:

Contact and savings report form

When you submit a savings report request on our website, we collect:

Full name
Company name
Email address
Phone number
Shipping volume and carrier information
Any file you choose to upload (e.g. an invoice or screenshot)

Client Hub

When you log in to the Parcelway Client Hub, we process your email address and session data to authenticate your access.

AI Advisor

The AI Advisor on our website processes the messages you type to generate responses. We do not store or retain chat conversations beyond your current browser session.

Website usage

Our website uses Google Fonts, which loads font files from Google's servers. This may result in your IP address being transmitted to Google as part of that request. We do not use any analytics, tracking, or advertising cookies on this website.

3. How we use your data

We use the data you provide solely to:

Prepare and deliver a personalised shipping savings report
Contact you regarding your enquiry
Manage your client account if you become a Parcelway client

We do not sell, share, or pass your personal data to any third parties for marketing or commercial purposes.

4. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

Legitimate interests — to respond to your enquiry and provide the savings report you have requested
Contract performance — to manage your account if you become a client
Legal obligation — where required to comply with applicable law

5. How long we keep your data

We retain enquiry data for up to 24 months from the date of submission, or for as long as is necessary to manage an active client relationship. If you request deletion of your data at any time, we will action this within 30 days.

6. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Form submissions are transmitted securely and processed via Make.com, a certified data processing platform.

7. Cookies

This website does not use tracking or advertising cookies. The only external request made is to Google Fonts (fonts.googleapis.com) to load typefaces used in the site's design. No personal data is stored in cookies by Parcelway.

8. Your rights

Under UK GDPR you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data ("right to be forgotten")
Restriction — ask us to limit how we use your data
Portability — receive your data in a structured, machine-readable format
Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at hello@parcelway.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent version. Continued use of the website after any changes constitutes acceptance of the updated policy.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: hello@parcelway.uk